How to report robbery

How to report a Robbery – What are your options!

In a life or property threatening critical EMERGENCY situation, as soon as it is safe to do so, call triple zero (000) and ask for police. When connected to the emergency service, stay on the line, stay calm, speak clearly and answer the questions.

Don’t hang up until the operator has all the information they need such as:

  • Your name, telephone number and exact location of the robbery;
  • Description of the offender/s;
  • Any motor vehicles used and their direction of travel; and
  • Description of any weapon/s used.

If necessary, provide first aid and call for medical assistance. Call triple zero (000) if you require an ambulance.

If possible, do not disturb or touch any evidence left or touched by the robber and do not clean up the scene. By leaving the scene intact, police will have a better chance of identifying the robber. If you have people with you, it is best not to discuss the details of the robbery until you have submitted a statement to police. Each person has a unique perspective and it’s likely you will all remember the details a little bit differently. If you let somebody change your perception of events – or if you change somebody else’s mind, you could affect the outcome of the investigation.

You have other reporting options if you have experienced a robbery. You may prefer to phone or attend your local police station and speak to police. You cansearch for your local police on our website or find the phone number and location of your local police station under the “Business & Government” section of the White Pages. Otherwise, you can report the robbery to police by phoning the Police Assistance Line on 131 444.

A police officer will be responsible for carrying out the investigation and involved in any subsequent court proceedings. A police officer will ask you to make a detailed statement. If you received injuries as a result of the robbery, you may be asked to attend your doctor for a medical report. Police will ask for your consent for a copy of the medical report for evidence purposes. Any evidence obtained in any forensic analysis may also be used for future legal processes.

Where possible, to assist police in preserving evidence of the robbery there are things you can do. For example, keep the robbery scene intact, avoid touching places where the robbers may have left fingerprints, footprints or other evidence. Take note of characteristics such as tattoos, scars, accents, or any other identifying feature that may help to identify the offender. Perhaps you saw all or part of the offender’s vehicle registration!

By reporting the robbery to police, information you provide can be used to prosecute an offender and it will help the police develop ways to reduce this type of crime. If there is enough evidence to prosecute, the Director of Public Prosecutions prosecute the offender/s. This service is provided at no monetary cost to you.

To help you through the process, the police will provide you with information about counselling, forensic and medical services, victim compensation and anything relating to the court. One of the services is the Victim Support Service (VSS) who provide information, referral and support for victims of violent crime and can help to reduce the trauma of going to court.